FAQ

 

What are the Benefits of ordering online?

 

a. Orders can be immediately placed 24/7

b. Maintain control because you enter all the lens data

c. Qualify for special online pricing

 

 

Is there a minimum purchase required?


a. All you have to do to qualify for everyday low prices is have an account in good standing with Reliable Optics

 

 

Why should I choose Reliable Optics?


a. Full service optical laboratory
b. Delivering good products and customer service for over 10 years
c. Our everyday low prices

 

 

What shipping methods do you offer?


a. UPS
b. Fed Ex
c. Local
d. Messenger service
e. Ground
f. Second day air or Overnight service depending on your preference

 

 

When will I receive my order?


a. Most orders are shipped next day when the order is entered by 1:00 PM eastern time

 

 

What if the lens I want is not on your price list?


a. We offer all brand and types of lenses just give us a call at our toll free number and one of our customer service representatives will be happy to help you!

 

 

How can I create a Reliable Optics account?


a. Complete your credit application found on the website
b. Scan then email application to info@reliableoptics.com OR
c. Fax application to 718-369-2591
d. Once received a Reliable Optics team member will set up your account and call you back with your account number

 

 

How do I check the status of my Rx job?


a. Fastest and easiest way is to check on status click on job status on home page

  • Enter your user name and password
  • All jobs in progress or have been shipped will be indicated there

 

b. If you do not have access to a computer or have not set up an account with us, Please feel free to contact us at any time: 718-369-5060

 

 

What is the best way to place a STOCK lens?


a. Click order stock lenses button

  • There you can order all stock lenses for stock jobs
  • Stock up on Lenses for your practice

 

b. You can place an order through your account by inputting your username and password
c. If you do not have an account you can simply place your order online or over the phone via credit card.

 

 

How do I place an order for RX LENSES?


a. Click the order Rx Lenses button

  • Enter your user name and password to access your account to place your orders

 

b. First time users need to download software to desktop

  • Follow the instructions and you will be ready to order online.